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Home > Online Services > Internet Banking Access > Internet Banking FAQs

Internet Banking Frequently Asked Questions

Learn more about Internet Banking

Illustration of how Internet Banking works

Helpful Resource To Get You Started Online Banking

How can I enroll in Internet Banking?

Members can enroll by using the full website version or the VyStar Mobile Banking App. The login credentials are the same for Internet or Mobile Banking access. Please click here for the enrollment instructions

Is Internet Banking at VyStar Credit Union secure?

All information collected by, or available on, Internet Banking is protected through the use of the secure socket layer (SSL) protocol and 128-bit encryption. SSL is an encryption system that creates a secure environment for information that is passed between the member’s computer and VyStar Credit Union. Your information is secure when you are logging in to Internet Banking. Click for more information about security.

What are the username, password and email requirements?

The username, password and email criteria are outlined below.

  Username Password Email
Character Length 6 to 32 8 to 32 6 to 99
Case Sensitive NO YES NO
Character Requirements Does NOT require
a number or special character

MUST include at least one of each of the following:

  • Uppercase letter
  • Lowercase letter
  • Number
  • Special Character
Does NOT require
a number or special character
Special Characters Allowed ~ ! @ $ ^ - _ + | . ? [ ] ‘ - . # @ : ? ! ( ) $ / \ @ _ - ! # $ % \ + ‘

What features are available in Internet Banking?

Many services are available, such as:

  • Viewing your account information, including the actual balance, available balance, scheduled payments, and credit limit
  • Creating transfers to be processed immediately, on a future date, on a reoccurring basis, or a combination of these options
  • Receiving and paying bills online
  • Viewing e-Statements
  • Placing stop payments on a single check or range of checks
  • Applying for a loan
  • Accessing contact information to order or cancel an ATM/debit card
  • Receiving alerts and notifications about your account balances and activity based on your own personalized settings
  • Updating your profile information (username, phone number(s), email address, etc.)

What if I forget my VyStar Internet Banking password?

Click on the “Forgot your Password?” link under the Internet Banking login. You can also call us at 904-777-6000 or 800-445-6289, option 3.

Can I select a default destination page?

Internet Banking: Yes. This is completed on the login page. Under the login icon, select one of the destination pages available under the “Take Me To” drop-down menu. Check the box “Make this page my default destination page” before logging in.

Mobile Banking: No, this feature is not available.

How much account history can I view in Internet or Mobile Banking?

In your Internet Banking account history, you can view transactions from the past 15 months.

 

Can full account numbers be viewed?

The full account numbers can be unmasked by:

  1. Clicking on “Settings/Service”
  2. Selecting “Manage Account Preferences”
  3. Selecting the “Do Not Mask My Account Numbers” radio button, and clicking “Update Preferences”

Can an account be hidden or unhidden?

Yes. Accounts can be visible or not based on your preference.

Notes:

  • The preferences must be updated separately for Internet Banking and Mobile Banking
  • Hiding or unhiding an account can ONLY be done within Internet Banking

Follow the steps in the table below to hide or unhide accounts.

Step Action
To Change Internet Banking
1 Log in to Internet Banking.
2 Click "Settings/Service."
3 From the “Other Settings” section, click “Manage Account Preferences.”
4

Next to the account you want to change, 

  • Uncheck the “Display Online” checkbox to hide account
  • Check the “Display Online” checkbox to unhide account
5 Click “Update Preferences” to apply the change to Internet Banking.
To Change Mobile Banking
6 In Internet Banking, click “Settings/Service.”
7 From the “Other Settings” section, click “Manage Alerts.”
8

On the “Accounts” tab, next to the account you want to change,

  • Uncheck the “Display Online” checkbox to hide account
  • Check the “Display Online” checkbox to unhide account

Does a session time out due to inactivity?

Yes. After 14 minutes of inactivity, you will receive the message below. You will have 60 seconds to either stay logged in or log out. If nothing is selected, the system will log you out and a Session Timeout screen will be displayed.

When do Internet Banking transactions post to my account(s)?

VyStar Internet Banking is a real-time system. In other words, transactions made through VyStar Internet Banking are immediately posted to your account when you press the “Submit” button.

Scheduled transactions (both future-dated and reoccurring) are posted on the day on which they are scheduled. We cannot guarantee the time of the day when the transfer will occur, but it will likely be early in the morning.

Can a joint owner enroll in Internet Banking?

Yes. Regardless if you are a joint primary, joint secondary or sole owner on an account, you can enroll in Internet Banking and Mobile Banking.

Is there a separate enrollment process for Business Accounts?

No. The enrollment process for business accounts is the same as the process for personal accounts.

How can I change my personal information?

You can change your personal information within Internet Banking. After logging in, select “Settings/Service.” Under “Personal Information,” select the link for the information you would like to change.

What are the browser requirements for Internet Banking?

Every user should have a browser that supports a minimum of 40-bit encryption, enabling us to step up the encryption to the full 128-bit level we ensure every Internet Banking session reaches. If you don’t have a browser that supports 40-bit encryption at minimum, you can download one of the supported browser versions listed below.*

Browsers compatible with Internet Banking:

  • Internet Explorer® 11/Windows® 7
  • Internet Explorer 10/Windows 7
  • Internet Explorer 9/Windows 7
  • Chrome® 29/Windows 7
  • Firefox® 23/Windows 7
  • Safari® 5.0.1/Mac® OS X 10.7**

You may use an older browser to access Internet Banking, however the appearance may not be of the highest quality, and we may need to block access to Internet Banking when an older browser no longer provides the necessary level of security.

To utilize Internet Banking, JavaScript and cookies must be enabled.

*VyStar’s Internet Banking uses a "step-up" technology to upgrade a 40-bit encrypted session to a 128-bit encrypted session. This “step-up” technology ensures that every Internet Banking user will receive the strongest SSL encryption available, regardless of the operating system or browser version in use. Browsers prior to Internet Explorer 3.02 or Netscape Communicator 4.02 do not support 40-bit encryption nor were they issued with SGC or "step-up" support to allow a 128-bit encrypted session.

**Safari browsers are supported on Mac operating systems only for Internet Banking.

Internet Explorer and Windows are registered trademarks of Microsoft Corporation in the United States and other countries.  Google Chrome is a trademark of Google Inc.  Firefox is a registered trademark of Mozilla Corporation.  Safari and Mac are registered trademarks of Apple Inc. 

Internet Banking Access
  • Bill Pay Services
  • Send Money with Zelle®
  • External Transfers
  • Email, Text and Push Alerts
  • Entitlements
  • Make a VyStar Payment
  • Manage Money in Internet Banking
  • Sign Up for e-Statements
  • Internet & Mobile Security
  • Internet Banking FAQs
  • Ways to Go Green
  • Internet Banking Quick Start Guide
  • Internet & Mobile Banking New User Enrollment
Related Resources

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VyStar Credit Union
P.O. Box 45085
Jacksonville FL 32232
904-777-6000 or 800-445-6289
Routing Number 263079276

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