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Home > Online Services > Protection Center > How VyStar Protects You > Credit and Debit Card Protection

Credit & Debit Card Protection

Man using card onlineFraud prevention is a team effort: Together, we can keep your accounts safe and help stop fraudsters in their tracks. When you use your VyStar card to make a purchase in person, over the phone or online, VyStar is working behind the scenes nonstop to ensure your transactions are protected. But VyStar members also have access to a number of free protection services they can use on their own, too. They’re easy to set up and offer extra security, so you can have your mind at ease no matter where you shop.

Shop With Confidence With Free Zero Liability

When you use your VyStar Visa® Debit Card (signature-based), VyStar Visa Credit Card, and Reload & Spend Visa Prepaid (RSVP) Card to shop, there is absolutely no risk. With Visa, your liability for unauthorized transactions is $0. You pay nothing.

 

Click to learn more about Visa Zero Liability.

Activate Transaction Email, Text and Credit Card Alerts

Closely monitor your account balances and transactions. Here’s how to set up free alerts for your accounts:

 

VyStar Account Email Alerts

  • Log in to Internet Banking.
  • Under the “Settings/Services” menu, select “Manage Alerts.”
  • From the “My Settings” tab, add/modify the “My Email Addresses” section.
  • Choose an account from “My Accounts” and then set up the alerts under the “My Alerts” tab.

Text Alerts*

  • Log in to Internet Banking.
  • Under the “Settings/Services” menu, select “Manage Alerts.”
  • From the “My Settings” tab, add/modify the “My Mobile Devices” section.
  • Choose an account from “My Accounts” and then set up the alerts under the “My Alerts” tab.

Visa Credit Card Alerts

  • Log in to Internet Banking.
  • Click on your Visa card account name for your credit card account information and services site.
  • Under the “Communications” tab, select “Visa Transaction Alerts” and follow the easy instructions.

Note: Whenever a new credit card account number is issued, alerts for your new card will need to be reset.

 

Click to learn more about email, text and push alerts.
Set Up Fraud Alerts For your Debit Card:
  • Alerts are sent via text message.
  • Respond to the text to confirm if the transaction is valid or not.
  • We will attempt to reach you by phone or email, if a response isn't received via text.
  • Automatically enrolled, no set up needed, if a mobile number has been provided.
Click to learn how to add a mobile number and more information about this fraud alert.
For your Credit Card:
  • Alerts are sent via text message.
  • Respond to the text to confirm if the transaction is valid or not.
  • Automatically enrolled, no set up needed, if a mobile number has been provided.
Click to learn more about credit card fraud alerts. 
Protect Your Passwords With Visa Secure

Available for both VyStar credit cards and debit cards, Visa Secure is a free protection program that provides more security when shopping online and is used by many Internet merchants. VyStar debit and credit cards as well as business debit, Home Equity Line of Credit (HELOC) and Health Savings Account (HSA) cards are automatically enrolled for this service. Click here for more about Visa Secure.

Stay Safe on the Go With
Free Travel Protection
Because of international fraud that all financial institutions deal with, we monitor transactions overseas and also at many travel destinations here at home. If you’re planning a trip, give VyStar a call at 904-777-6000 or 800-445-6289, option 9. By giving us your travel dates and destination, we can anticipate the change in activity on your card, monitor your transactions and be mindful of your needs while you are away.
Use EMV Chip Technology
to Shop Safely

EMV stands for Europay, MasterCard and Visa. The EMV chip is an extra layer of protection in addition to the card’s magnetic strip (magstripe). All VyStar credit and debit cards are equipped with EMV chip technology. In the near future, consumers will begin to notice more merchants using chip readers as it is now the industry standard in the United States. A transaction that uses the chip versus the magstripe on the card may require the cardholder to enter the card’s PIN in order to complete the transaction with the merchant.

 

Click to learn more about EMV chip technology.

Note: Any time a card is compromised, the old card account will be closed and a new card and account number issued for your protection.

*Wireless provider data rates may apply.

How VyStar Protects You
  • Credit and Debit Card Protection
  • Scam Warnings
  • Fraud Alerts
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VyStar Credit Union
P.O. Box 45085
Jacksonville FL 32232
904-777-6000 or 800-445-6289
Routing Number 263079276

  • Federally Insured by NCUA
  • Equal Housing Lender
  • Verified by Visa